---
title: "Install and sign in to the Grafana mobile app | Grafana Cloud documentation"
description: "Download the Grafana mobile app and sign in with your Grafana Cloud account or a QR code"
---

> For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt).

# Install and sign in to the Grafana mobile app

Download the Grafana mobile app, then sign in with your Grafana Cloud account.

## Before you begin

You need a Grafana Cloud account and a compatible iOS or Android device.

Signing in doesn’t require any particular role, but what you see afterward does. To view alert groups, schedules, or incidents, your organization must have Grafana IRM set up, and you need at least a Viewer role for that resource. To act on them, for example to acknowledge an alert group or create a shift swap, you need at least an Editor role. Refer to [Choose which products you see](https://grafana.com/docs/grafana-cloud/platform/mobile-app/settings/#choose-which-products-you-see) to learn what happens when a section isn’t visible to you.

## Download the app

Search for **Grafana** in the App Store or Google Play, or use the following links:

- [Apple App Store](https://apps.apple.com/us/app/grafana-oncall-preview/id1669759048)
- [Google Play Store](https://play.google.com/store/apps/details?id=com.grafana.oncall.prod)

## Sign in with your stack URL

1. Open the app and tap **Sign in**.
2. Enter your Grafana stack URL, for example `yourstack`, and tap **Continue**. The app appends `.grafana.net` automatically. If you type a full domain, the app doesn’t add the suffix.
3. Sign in with your Grafana.com credentials in the browser window that opens.
4. Return to the app to finish setup.

With the new mobile backend, you can connect up to 10 active devices to each Grafana Cloud stack. If you’ve reached the limit, disconnect a device from the **Mobile App** page in your Grafana profile, then try signing in again. Devices connected before this limit was introduced remain connected.

## Sign in with a QR code

You can also sign in by scanning a QR code from your Grafana Cloud profile:

1. On the **Sign in** screen, tap **Or connect app via QR code**.
2. On a computer, open Grafana, click your avatar in the top right, select **Profile**, then open the **Mobile App** tab.
3. Point your device camera at the QR code to scan it. The app signs you in automatically.

If sign-in fails or times out, refresh the **Mobile App** page in Grafana to get a new QR code, then scan the new code.

If you use the new mobile backend page, it shows a QR code after it checks your connected devices. The code pauses while the browser tab is hidden and refreshes when you return. If the page reports that you’ve reached the device limit, disconnect a device to add another. If you removed a device elsewhere, select **Check connected devices** to get a new code.

## Next steps

- Refer to [Get started](https://grafana.com/docs/grafana-cloud/platform/mobile-app/get-started) to finish setting up the app.
- Refer to [Configure push notifications](https://grafana.com/docs/grafana-cloud/platform/mobile-app/push-notifications) so alerts reach your phone.
- Refer to [Settings and accounts](https://grafana.com/docs/grafana-cloud/platform/mobile-app/settings) to connect additional stacks.