Reliability from the outside in: How Grafana Cloud helps you see what your users experience

Observability traditionally begins inside your systems: logs, metrics, and traces that describe what’s happening behind the scenes. But your users don’t see that. They experience your product through browsers, APIs, and response times. To truly ensure reliability, you need visibility from the outside in.

In this session, Grafana Labs Staff Product Manager Mark Meier and Staff Software Engineer Chris Bedwell will show how Grafana Cloud brings together three powerful tools – Synthetic Monitoring, Grafana Cloud k6 for performance testing, and Frontend Observability – to help teams understand and improve what end users actually experience. You’ll learn how to use the Grafana stack to answer questions like: Is my login flow reliable across regions? Are key APIs holding up under load? Are real users seeing degraded experiences?

Whether you’re an SRE, performance engineer, or platform team lead, this talk will show you how to go beyond internal metrics and get a user-centric view of reliability – one that lets you act before your end users feel the pain.